SHIPPING & RETURNS
We will process your order within 1-2 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 3-4 working days for delivery, 1-2 days longer if rural.
RETURN & EXCHANGE POLICY
Returns: IF a saddle is taken upon the terms of a 'trial' you are given TWO WEEKS from the time you receive the saddle, to decide if you wish to keep the saddle or return it for a full refund under the condition that the saddle is returned in the same condition. You are to organise return shipping within 5 working days of making your decision of returning it to Glamourhorse. If these conditions are failed to be met, you will have 'purchased the saddle' by default and a refund and return of the saddle can not be carried out. All shipping costs are at your expense.
Exchanges: As above, if you have taken the saddle upon a trial basis, the conditions of the returns policy applies. You may exchange the saddle for another of your choosing for the same value, a lesser value with difference of balance refunded, or at a higher value given the difference in balance is paid for. All shipping costs are all at your expense.
KENT AND MASTERS SADDLES - trial saddles will become available as soon as possible, this will be run under a different structure to trialing second hand saddles and the structure will be displayed here when the time comes. Glamourhorse can not offer a RETURN/EXCHANGE or REFUND on any NEW Kent and Masters saddles. Please ensure you order the correct saddle and have seeked advice from a saddle fitter as to what you require. In the instance you have ordered the wrong saddle, Glamourhorse will happily take the saddle for sale on your behalf (normal fee's would apply) to help you resolve your issue.
If you are unsure if the item can be returned or exchanged feel free to get in touch.
Refunds: refunds are only given in the situation stated above where a second hand saddle is taken on a trial basis and returned if not a good fit etc. If you buy a saddle up front from Glamourhorse, on a no trial basis, unfortunately a refund cannot be issued due to the nature of the Glamourhorse service to sellers. However, Glamourhorse is happy to take the saddle back and sell on your behalf if that helps in this situation. ACCESSORIES (less leather maintenance mix): Glamourhorse offers a full refund on these items within 7 days of purchase. The items are to be returned to Glamourhorse at your expense still in CLEAN, NEW condition with all tags still intact, so please be careful with these when receiving the item. There is no refunds or returns on any opened leather balm.
For fittings: Any fitting cancelled within 48hours of booking will not be refunded unless a vet certificate is presented.