Terms and Conditions

Terms and conditions


Issued by Glamourhorse
All orders and purchases made through the facilities of this website (Glamourhorse) shall be subject to these Online Shopping Terms and Conditions. 


Shopping Terms:
You must be 18 years + to purchase from this site. Anyone under 18 if you like something please get your parents/guardian/responsible adult to buy it for you as we will not be held responsible for any purchases made using anyone’s credit card, paypal or banking details that does not belong to them. 
Glamourhorse gives you (the customer) convenient, quick, easy and secure purchasing options. Products displayed on this site can be purchased using a secure and reliable online credit card transaction facilities. Customers have the confidence in knowing all of their details are protected by the latest security mechanisms, and are used only for the purposes of their transaction. We will only contact you if is deemed absolutely necessary or it is to do with your purchase/s. We will not disclose your data to any third party.

All prices are correct at time of publication; however we reserve the right to alter the price for any reason.
All prices are in New Zealand Dollars. 


Our preferred payment options are:

NZ: Credit/debit visa card via Paypal or Stripe and Internet Banking

Payment is to be made within 3 working days if Internet Banking is chosen

From time to time we may send out newsletters on new or upcoming products, special offers etc, however you have the choice during checkout to opt in to receive them.


Please Note: Glamourhorse reserves the right to add, change, update products, descriptions and prices as we see fit or without notification.


Returns and Exchange Policy


Returns: we are happy for you to return only if the item is damaged in transit or is a manufacturing defect. The item must be returned to us and once inspected by us the buyer will be refunded less any postage costs. We will not however accept returns if you simply change your mind.


Exchanges: If the item is damaged in transit or is a manufacturing defect. The item must be returned to us and once inspected by us the buyer will receive a Exchange or refund if item is out of stock. We will not however accept exchanges if you simply change your mind.

If you are unsure if the item can be returned or exchanged feel free to get in touch with us.


Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.


Copyright

Glamourhorse owns the intellectual property rights and trademark of the name and Glamourhorse. You may not, without our prior written permission, in any form or by any means, adapt, reproduce, copy, store, distribute, print, display, publish, perform or create derivative works from any part of this website www.glamourhorse.co.nz, commercialise, copy or on-sell any information or items obtained from any part of this website www.glamourhorse.co.nz


Colour Disclaimer

Please also note that, although every effort is made so our pictures are accurate and describe our products in detail, We cannot guarantee every computer monitor will accurately depict the actual color of the merchandise. Please contact us with any questions about the color or size of any item before purchasing.


Concerns and Complaints

We understand that on rare occasions things can go wrong. If you wish to make a complaint we do endeavor to respond and work with you to solve the problem within 24 hours (working days).  Please contact us.


Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 3-4 working days for delivery, 1-2 days longer if rural.



We will endeavor to provide not only top quality products, but the best service to the highest possible standards we can.