Terms and Conditions

Terms and conditions


Issued by Glamourhorse
All orders and purchases made through the facilities of this website (Glamourhorse) shall be subject to these Online Shopping Terms and Conditions. 


Shopping Terms:
You must be 18 years + to purchase from this site. Anyone under 18 if you like something please get your parents/guardian/responsible adult to buy it for you as we will not be held responsible for any purchases made using anyone’s credit card, paypal or banking details that does not belong to them. 
Glamourhorse gives you (the customer) convenient, quick, easy and secure purchasing options. Products displayed on this site can be purchased using a secure and reliable online visa/credit card transaction facilities. Customers have the confidence in knowing all of their details are protected by the latest security mechanisms, and are used only for the purposes of their transaction. We will only contact you if is deemed absolutely necessary or it is to do with your purchase/s. We will not disclose your data to any third party.

All prices are correct at time of publication; however we reserve the right to alter the price for any reason.
All prices are in New Zealand Dollars. 


Our preferred payment options are:

NZ: Internet Banking or Laybuy

Payment is to be made within 3 working days if Internet Banking is chosen.

From time to time we may send out newsletters on new or upcoming products, special offers etc, however you have the choice during checkout to opt in to receive them.


Please Note: Glamourhorse reserves the right to add, change, update products, descriptions and prices as seen fit or without notification.


Returns, Exchange Policy and Refunds


Returns: IF a saddle is taken upon the terms of a 'trial' you are given TWO WEEKS from the time you receive the saddle, to decide if you wish to keep the saddle or return it for a full refund under the condition that the saddle is returned in the same condition. You are to organise return shipping within 5 working days of making your decision of returning it to Glamourhorse. If these conditions are failed to be met, you will have 'purchased the saddle' by default and a refund and return of the saddle can not be carried out. All shipping costs are at your expense.


Exchanges: As above, if you have taken the saddle upon a trial basis, the conditions of the returns policy applies. You may exchange the saddle for another of your choosing for the same value, a lesser value with difference of balance refunded, or at a higher value given the difference in balance is paid for. All shipping costs are all at your expense.


KENT AND MASTERS SADDLES - trial saddles will become available as soon as possible, this will be run under a different structure to trialing second hand saddles and the structure will be displayed here when the time comes. Glamourhorse can not offer a RETURN/EXCHANGE or REFUND on any NEW Kent and Masters saddles. Please ensure you order the correct saddle and have seeked advice from a saddle fitter as to what you require. In the instance you have ordered the wrong saddle, Glamourhorse will happily take the saddle for sale on your behalf (normal fee's would apply) to help you resolve your issue.

If you are unsure if the item can be returned or exchanged feel free to get in touch.


Refunds: refunds are only given in the situation stated above where a second hand saddle is taken on a trial basis and returned if not a good fit etc. If you buy a saddle up front from Glamourhorse, on a no trial basis, unfortunately a refund cannot be issued due to the nature of the Glamourhorse service to sellers. However, Glamourhorse is happy to take the saddle back and sell on your behalf if that helps in this situation. PROLITE GIRTHS/K&M LEATHERS & GULLETS/PROLITE PADS: Glamourhorse offers a full refund on these items within 14 days of purchase. The items are to be returned to Glamourhorse at your expense still in CLEAN, NEW condition with all tags still intact, so please be careful with these when receiving the item. There is no refunds or returns on any opened leather gel.

For fittings: Any fitting cancelled within 48hours of booking will not be refunded unless a vet certificate is presented.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.


Copyright

Glamourhorse owns the intellectual property rights and trademark of the name and Glamourhorse. You may not, without our prior written permission, in any form or by any means, adapt, reproduce, copy, store, distribute, print, display, publish, perform or create derivative works from any part of this website www.glamourhorse.co.nz, commercialise, copy or on-sell any information or items obtained from any part of this website www.glamourhorse.co.nz


Disclaimer

Please also note that, although every effort is made so our pictures are accurate and describe our products in detail, We cannot guarantee every computer monitor will accurately depict the actual color of the merchandise. Glamourhorse provides accurate measurements of the saddle in each product listing, there is no such thing as a standard Medium Wide gullet, every brand differs, for this reason Glamourhorse provides measurements. Unless stated otherwise under the circumstance the saddle is stamped with specific gullet/seat sizing or relevant gullet plate colour to that specific brand, please refer to the measurements provided by Glamourhorse. Please contact us with any questions about the color or size of any item before purchasing.


Concerns and Complaints

We understand that on rare occasions things can go wrong. If you wish to make a complaint we do endeavor to respond and work with you to solve the problem within 24-48 hours (working days).  Please contact us.


Delivery Times

We will process your order within 1-2 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 3-4 working days for delivery, 1-2 days longer if rural.


Glamourhorse uses Fastways (Aramex) courier to send all saddles. Standard shipping and handling costs apply to all saddles viewable through check out, unless otherwise stated.



We will endeavor to provide not only top quality products, but the best service to the highest possible standards we can.


 

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